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FAQs
Everything You Need to Know and More!
GENERAL QUESTIONS
How does The Fold Express work?
It’s simple:
Schedule your pickup online.
We wash, dry, and fold your clothes with care.
We deliver them back fresh and neatly folded.
You focus on life—we handle the laundry.
Schedule your pickup online.
We wash, dry, and fold your clothes with care.
We deliver them back fresh and neatly folded.
You focus on life—we handle the laundry.
What areas do you serve?
We currently serve Miami and surrounding areas. You can check availability by entering your zip code at Order Now !
What types of laundry do you accept?
We wash and fold laundry daily, including clothes, towels, and linens. Upon request, we also offer dry cleaning services and specialized laundry care.
Do I need to separate my laundry?
No need at all! Our team will sort your laundry by colors and fabric types before washing. However, if you have special instructions, just let us know when scheduling.
Can I provide my own detergent?
Absolutely. While we use high-quality, skin-safe detergents, you can request a specific detergent or provide your own. Just mention it in your order.
GUARANTEES & POLICIES
What happens if an item gets lost or damaged?
While this is extremely rare, if we lose an item, we will:
- Refund the full cost of your service
- Reimburse you for the lost item (based on fair market value)
What if I’m not satisfied with the service?
Your satisfaction is our priority. If something isn’t right, let us know within 24 hours, and we’ll re-wash your items for free.
Can I cancel or reschedule my pick-up?
Yes. You can cancel or reschedule up to two hours before your scheduled pick-up time at no cost. Last-minute cancellations may incur a small fee.
PICK-UP & DELIVERY
What’s the turnaround time?
We offer next-day delivery for most orders.
Do I need to be home for pick-up and delivery?
No. Just leave your laundry in a secure location, and our driver will pick it up. For delivery, we’ll notify you when it’s on the way.
How do I schedule a pick-up?
You can book directly on our website in under a minute. Just select your preferred time, and we’ll handle the rest.
PRICING & PAYMENT
How much does the service cost?
Pricing depends on the weight of your laundry. You can check our pricing page for detailed rates.
How do I pay?
Payment is processed automatically once your laundry is completed and weighed. We accept all major credit and debit cards, as well as online payments.
Do you offer any discounts or subscriptions?
Yes, we offer subscription laundry plans for our regular customers. We are also continually promoting our business. Send us an email to receive the promo of the week.
OTHER QUESTIONS
What if I have allergies or sensitive skin?
We use gentle, high-quality detergents, but if you have specific allergies, let us know, and we’ll accommodate your needs.
Can I send items for dry cleaning?
Yes. We also offer dry cleaning services for items that need extra care.
Is The Fold Express eco-friendly?
Yes. We use energy-efficient machines and eco-friendly detergents to reduce waste and keep your clothes fresh without harming the environment.
OUR GUARANTEE
At The Fold Express, we are a company built on honesty and customer service. We understand that your laundry is personal, and we treat it with the same care as if it were our own.
If we lose an item, we will refund your service and reimburse you for the item. If you’re not 100% satisfied, we’ll re-wash your clothes for free.
We are committed to fast, reliable, and high-quality service—every time.
Your time matters. Let us handle the laundry, so you don’t have to.
If we lose an item, we will refund your service and reimburse you for the item. If you’re not 100% satisfied, we’ll re-wash your clothes for free.
We are committed to fast, reliable, and high-quality service—every time.
Your time matters. Let us handle the laundry, so you don’t have to.
